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Can't Approve My Order
1
 

rikz
Level 10

Join date: Apr 2006
Location: Quebec, CAN
Posts: 86

Every time I click on 'place your order' it brings me back to my billing address telling me that I have given an incorrect billing address. My billing address is a saved address and I have always used it. Now it just keeps bringing me back there telling me it's incorrect???

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LowfatMatt
Moderator, Admin, Designer

Join date: Dec 2000
Location:
Posts: 4030

I'll have a look.

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mtotheoff
Level 1

Join date: Dec 2010
Location:
Posts: 2

Just jacking the topic: when I get to choose my billing address and confirms, it goes to "first time customers must pay with paypal" or something. When I accept it goes back to an empty cart.. What to do? I've tried several times now.

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LowfatMatt
Moderator, Admin, Designer

Join date: Dec 2000
Location:
Posts: 4030

mtotheoff wrote:
Just jacking the topic: when I get to choose my billing address and confirms, it goes to "first time customers must pay with paypal" or something. When I accept it goes back to an empty cart.. What to do? I've tried several times now.


We are looking into this right now.

However, are you a first time customer? And are you located outside the US? If so, this is a legitimate request.

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mtotheoff
Level 1

Join date: Dec 2010
Location:
Posts: 2

Sounds good.
Yes and yes.

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BigSkwatta
Level

Join date: Dec 2010
Location:
Posts: 799

Same issue

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LowfatMatt
Moderator, Admin, Designer

Join date: Dec 2000
Location:
Posts: 4030

BigSkwatta wrote:
Same issue


And you are a first time customer? Are you located in the US?

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ToMass
Level 3

Join date: Nov 2010
Location:
Posts: 20

Having same problem, i've order from same address before. Plz fix

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LowfatMatt
Moderator, Admin, Designer

Join date: Dec 2000
Location:
Posts: 4030

ToMass wrote:
Having same problem, i've order from same address before. Plz fix


Which issue are you seeing? The Paypal one or the invalid address one?

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ToMass
Level 3

Join date: Nov 2010
Location:
Posts: 20

Says i entered a incorrect billing address.

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LowfatMatt
Moderator, Admin, Designer

Join date: Dec 2000
Location:
Posts: 4030

ToMass wrote:
Says i entered a incorrect billing address.


Is it possible your card has expired or there is another issue with the card? Occasionally, this error is incorrectly given when there is a card issue.

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